Shipping policy

Shipping Policy

At OTTOMAN, House of Premium Muslim Wear, we are committed to delivering your order safely, securely, and as quickly as possible.

Processing Times

Orders are typically processed and prepared for shipment within 1–3 business days. During product launches, sales, Ramadan, Eid, or other periods of high demand, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping Within the United States

We offer shipping throughout the United States. Delivery times depend on the shipping method selected at checkout and the destination.

Estimated delivery times are provided as a guideline and are not guaranteed. Delays caused by carriers, weather, holidays, or circumstances outside of OTTOMAN’s control may occur.

International Shipping

OTTOMAN ships internationally to customers around the world.

International delivery times vary depending on the destination, shipping carrier, customs processing, and local postal services. Customers are responsible for providing an accurate and complete shipping address.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Any customs duties, taxes, or import fees charged by your country are the responsibility of the customer. OTTOMAN does not control these charges and cannot guarantee whether or how much you may be charged.

Customers are also responsible for complying with any applicable import requirements in their country.

Tracking

Once your order has been shipped, tracking information will be provided by email.

Please allow up to 48 hours for tracking information to become active after the shipping label has been created.

Lost, Delayed, or Stolen Packages

OTTOMAN is not responsible for delays caused by the shipping carrier, customs authorities, weather, incorrect addresses, or other circumstances beyond our control.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. If the package remains missing, contact the shipping carrier directly to initiate a claim.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect or incomplete address and the order has already shipped, OTTOMAN may be unable to change or redirect the package. Any additional shipping costs resulting from an incorrect address may be the responsibility of the customer.

Order Changes & Cancellations

Because orders may be processed quickly, changes or cancellations are not guaranteed once an order has been placed.

If you need to make a change to your order, please contact us as soon as possible at support@ottomanthobes.com.

If you have questions regarding shipping or your order, please contact us:

OTTOMAN — House of Premium Muslim Wear
Email: support@ottomanthobes.com
Website: ottomanthobes.com

We appreciate your trust in OTTOMAN and are honored to serve you.